Returns & Warranty

Welcome to AnotherChill, we aim to provide an extensive range of high quality, all items are individually inspected by our quality control team before shipment. Our customer support center is always at your service.

30 DAYS RETURN WARRANTY

If for any reason you are dissatisfied with any item(s) purchased from anotherchill.com, simply email us at service@anotherchill.com. you can return the product within 30 days after receiving the delivery. we will always offer the best solution for our customers.

GET A SOLUTION

Steps to contact us:

Please email us at service@anotherchill.com describing the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 Mb.

Our solutions:

1. AnotherChill's responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

2.Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.

NOTES ABOUT WARRANTY

Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items provided anotherchill did not make a mistake. if AnotherChill made a mistake, we will always resolve the issue to your satisfaction.

All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).

COMPENSATION TIME-FRAME

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Please feel free to email us at service@anotherchill.com anytime, anotherchill is at your service!

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.